
For Barristers it's the Bar Standards Board that deals with complaints. They claim to be independent but are part of the Bar Council and are a mix of 8 barristers and 7 lay people, including the chair. By contrast with the LCS, the BSB handle 90% of complaints satisfactorily. Much more like it.
Given the generally poor record of the legal professions in dealing with complaints themselves, it's hardly surprising that the government have created various ways of keeping an eye on them.
Zahida Manzoor CBE (below) is the key figure here and wears two hats: she is the Legal Services Ombudsman and also the Legal Services Complaints Commissioner. She's not a lawyer!
Her powers as Commissioner under the Access to Justice Act 1999 are set out here; basically she can set targets for the Law Society in respect of complaints handling and fine the

If a client is unhappy with how a specific case has been dealt with by either of the above bodies they can take that case to Ms Manzoor in her capacity as the Legal Services Ombudsman. She can force the solicitor or the Law Society itself to compensate the client. Bet they don't like her very much!
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